Refund policy
Returns and Exchanges
Any customer wishing to make a return or exchange an item is responsible for shipping the product back to Beaten Path Co. We will gladly accept returns on unused and unwashed products within 30 days of purchase. Please note, the cost of shipping will not be included in your refund. We do not accept returns or exchanges on sale items or Be The Change products. We are not responsible for lost/stolen packages.
Online Purchases - How to return:
Return your item(s) by using your own carrier, such as USPS, UPS, FedEx, etc. Before returning your Beaten Path Co product(s) you must notify us about the return via: Beatenpathsup@gmail.com. Please include a note inside your package including your name, order number, and write "return", and why you're returning the item.
Please send returns to:
Beaten Path Co
2901 Old Buncombe Rd,
Greenville, SC 29609
All items sent from Beaten Path Co headquarters have already been thoroughly inspected by our staff. If an item is returned to us stained or damaged, you will not receive a refund.
In Store Purchases - How to return:
Just bring it on in! We will gladly accept returns on unused and unwashed products within 30 days of purchase. Your receipt is preferred but if you dont have it, we should be able to look you up in our system.
Exchanges:
Exchanges are handled as returns. Once we've received your item(s), you will receive a refund on the item to the card used to purchase the item(s). Next, you can shop on our site for the item(s) you are interested in exchanging for.
Insufficient address:
In the case of an insufficient address, due to a customer error when entering their shipping address, the package will be returned to sender by our shipping provider. Please note, this will be handled as a return and you will receive a full refund minus the shipping charge.